Help Center
Find answers, browse guides, and get the support you need
Getting Started
Learn the basics of HOA Simplify
- First Time Setup
- Adding Residents
- Setting Up Dues
- Uploading Documents
User Guides
Detailed guides for all features
- Admin Dashboard
- Resident Portal
- Payment Processing
- Report Generation
FAQs
Answers to common questions
- Billing Questions
- Security & Privacy
- Technical Issues
- Account Management
Video Tutorials
Step-by-step video guides
- Platform Overview
- Managing Dues
- Creating Announcements
- Generating Reports
Billing & Subscription FAQ
How do I view my invoices?
Navigate to your subscription page and click "View Invoices" to access the billing portal where you can download all past invoices and receipts.
How do I update my payment method?
Go to your subscription page and click "Update Payment Method" to securely add or change your credit card information through our billing portal.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through the billing portal. Your access will continue until the end of your current billing period.
What happens if I exceed my HOA limit?
You'll receive notifications when approaching your limit. You can upgrade your plan anytime to accommodate more HOAs. Contact support for custom enterprise solutions.
Do you offer annual billing discounts?
Yes! We offer a 10% discount when you choose annual billing. You can switch between monthly and annual billing at any time through your subscription settings.