Refund & Support Policy
Important information about refunds, cancellations, and how to get support.
Platform: HOA Simplify
Company: Cramer Tech LLC
Support Email: support@hoasimplify.com
Billing Issues: billing@hoasimplify.com
Last Updated: January 1, 2024
1. No Refund Policy
⚠️ IMPORTANT: All Payments Are Final
All payments made to HOA Simplify are final. We do not offer refunds for any reason, including unused features, cancellations during an active billing cycle, or partial use of the platform.
This strict no-refund policy applies to all circumstances, including but not limited to:
- Subscription fees for monthly or annual plans
- One-time setup or onboarding fees
- Transaction fees for payment processing
- Cancellations made during an active billing period
- Partial use of features or services
- Dissatisfaction with the platform or services
- Technical issues or temporary service interruptions
- Changes in business needs or requirements
- Accidental or duplicate payments
2. Cancellations
How to Cancel
- Users can cancel their subscription anytime through their account dashboard
- Go to Settings → Billing → Cancel Subscription
- Follow the on-screen prompts to confirm cancellation
- You will receive a confirmation email once cancellation is complete
What Happens After Cancellation
- Cancellation takes effect at the end of your current billing period
- You will continue to have access to all features until the end of your paid period
- No refunds will be provided for the remaining time in your billing cycle
- Future charges will be prevented once cancellation is processed
- Your data will be retained according to our data retention policy
- You can reactivate your subscription at any time
3. Support Services
General Support
📧 Email: support@hoasimplify.com
- Technical assistance and troubleshooting
- Help with platform features and functionality
- Account setup and configuration questions
- User training and best practices guidance
- Bug reports and feature requests
Billing Support
💳 Email: billing@hoasimplify.com
- Payment and subscription questions
- Invoice and receipt requests
- Billing cycle and plan changes
- Payment method updates
- Subscription cancellation assistance
Legal & Privacy Inquiries
⚖️ Email: legal@hoasimplify.com
- Privacy policy questions and data requests
- Terms of service clarifications
- Legal compliance and regulatory matters
- Data deletion and portability requests
- Security and privacy concerns
4. Response Times
- 🕐 General Support: We respond within 1–2 business days
- 💼 Billing Issues: We respond within 1–2 business days
- ⚡ Critical Issues: We prioritize security and service outages
- 📅 Business Hours: Monday through Friday, 9 AM - 5 PM CST
Note: Response times may be longer during weekends, holidays, or periods of high volume. We appreciate your patience and will respond as quickly as possible.
5. What We Can Help With
✅ We Can Help With:
- Platform technical issues
- Account setup and configuration
- Payment processing problems
- Feature explanations and training
- Data export and backup
- Integration assistance
- Security questions
- Billing and subscription changes
❌ We Cannot Help With:
- Refunds or payment reversals
- HOA board governance decisions
- Legal advice about HOA matters
- Disputes between residents
- Tax or accounting advice
- Real estate legal questions
- Third-party service issues
- Hardware or device support
6. Before Contacting Support
To help us assist you more quickly, please:
- Check our Help Center and FAQ section for common solutions
- Have your account email address ready
- Describe the issue with specific details and steps to reproduce
- Include any error messages you're seeing
- Mention what browser and device you're using
- Attach screenshots if they help explain the issue